Privacy Policy for Tukulolo Grounds

Last Updated: June 12, 2026

At Tukulolo Grounds, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide to us when using our website and making bookings.

1. Information We Collect

We collect information that you voluntarily provide to us when you make a booking or contact us, including:

  • Contact Information: Your full name, email address, phone number, and physical/mailing address.

  • Booking Details: Dates of stay, number of guests, and special requirements.

  • Communication: Any correspondence you send to us via email, contact forms, or chat.

2. Payment Processing (ANZ eGate)

We use ANZ eGate to securely process payments on our website.

  • What this means for you: When you provide your payment details during checkout, this information is securely transmitted directly to ANZ eGate.

  • Security: Your full credit card numbers and sensitive financial information are encrypted and processed by ANZ eGate. Tukulolo Grounds does not store, process, or have access to your full credit card details on our own servers. We only receive notification of whether a transaction was successful or declined.

3. How We Use Your Information

We use your information for the following purposes:

  • Booking Management: To confirm your stay, manage your booking, and communicate with you about your visit.

  • Customer Support: To respond to your inquiries and provide necessary information.

  • Legal Compliance: To comply with applicable laws, regulations, and record-keeping requirements.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our website.

5. Third-Party Sharing

We do not sell, rent, or lease your personal information to third parties. We only share information with:

  • Service Providers: Such as ANZ eGate for payment processing.

  • Legal Authorities: If required by law or in response to valid requests by public authorities.

6. Cookies

Our website may use “cookies” to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request the correction of inaccurate or incomplete information.

  • Request the deletion of your personal data, subject to legal or contractual restrictions.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

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