Cancellation and Refund Policy

Last Updated: June 12, 2026

At Tukulolo Grounds, we understand that plans can change. This policy outlines our procedures for cancellations and how we handle refunds processed through our booking system.

1. Cancellation Policy

To request a cancellation, please contact us directly as soon as possible. Our cancellation terms are as follows:

• 7 days or more prior to arrival: Cancellations made 7 days or more before the scheduled check-in date are eligible for a full refund (minus any applicable transaction fees).

• 48 hours to 6 days prior to arrival: Cancellations made within this window will incur a 50% cancellation fee.

• Less than 48 hours prior to arrival: Cancellations made within 48 hours of check-in, or “No Shows,” are non-refundable.

2. The Refund Process

When a refund is approved by Tukulolo Grounds, it will be processed through our payment gateway, ANZ eGate.

• Currency: All refunds will be issued in Tongan Paʻanga (TOP), matching the currency of the original transaction.

• Method of Refund: Refunds will be credited back to the original credit or debit card used to make the initial booking. We cannot issue refunds to a different card or via a different payment method.

• Processing Time: Once we initiate the refund in our system, it typically takes 5 to 10 business days for the funds to appear in your bank account, depending on your financial institution’s processing times.

3. Special Circumstances

• Force Majeure: In the event of extreme weather or circumstances beyond our control that force the closure of Tukulolo Grounds, we will work with you to reschedule your stay or provide a refund in accordance with local regulations.

• Third-Party Bookings: If you booked your stay through a third-party platform (such as Airbnb or Booking.com), you must manage your cancellation and refund directly through that platform’s policies.

4. How to Request a Cancellation

To initiate a cancellation or if you have questions regarding your booking, please contact us:

• Email: [email protected]

• Phone: +676 843 6727

Please include your booking reference number and the name under which the reservation was made to ensure we can assist you quickly.